See A Dirty Toilet On Highway? NHAI Will Give You Rs. 1,000 FASTag Reward

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NHAI Rs. 1,000 FASTag Reward for reporting dirty toilets on National Highways through the Rajmargyatra app.

FASTag Reward: Availability of clean public toilets is still a major problem for drivers and passengers travelling long distances on National Highways.

Highway and expressway authorities have developed toilet facilities at multiple locations, but due to lack of maintenance, their condition at many places becomes a cause of trouble for travellers.

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Now the National Highways Authority of India (NHAI) has extended an interesting incentive-based initiative to address this problem.

Under NHAI’s Clean Toilet Picture Challenge, if a traveller finds an unclean toilet within NHAI jurisdiction, he can report it and get a FASTag Reward of Rs. 1,000. This initiative was first launched in September 2025 and has now been extended until June 30, 2027.

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Rs. 1,000 FASTag reward for reporting a dirty toilet

The objective of this scheme is not only to collect complaints but also to improve the cleanliness and maintenance of highway toilet facilities. According to NHAI, the initiative has received an encouraging response from National Highway users.

So far in 2026, around 429 commuters have reported unclean toilet facilities and, after verification, have been given a FASTag recharge reward of Rs. 1,000 each.

That is, if you are traveling on a National Highway and find a toilet facility maintained by NHAI not properly clean, you can submit a photograph of it and be eligible for a reward.

How to Report Using the Rajmargyatra App?

To participate in this challenge, commuters must use the latest version of the Rajmargyatra mobile app. A clear photograph of the toilet must be uploaded when submitting a report.

The image must be geo-tagged and time-stamped along with the photo. Users must also provide some basic information, including name, location, vehicle registration number, and mobile number.

The NHAI will verify the submitted photograph and details. This process will combine manual validation with AI-assisted screening to ensure only genuine complaints are rewarded.

One Vehicle Number Will Receive a Reward Only Once

The scheme also includes an important condition. Each eligible Vehicle Registration Number (VRN) will receive a single Rs. 1,000 reward during the entire scheme period.

The reward will not be given in cash. After successful validation, a Rs. 1,000 FASTag Reward will be credited to the linked vehicle registration number. This reward is also non-transferable.

If multiple people submit reports against the same toilet facility on the same day, only the first valid report submitted through the Rajmargyatra app will be considered.

Not every highway toilet falls under this scheme.

FASTag Reward- NHAI highway toilet with a smartphone showing an unclean toilet report through the Rajmargyatra app.

There’s an important clarification here. This NHAI scheme only applies to toilet facilities constructed, operated, or maintained within NHAI’s jurisdiction.

This means that the Rs. 1,000 reward cannot be claimed for reporting a dirty toilet at a private fuel station, dhaba, or other public facility near a highway. Such facilities do not fall under NHAI’s direct jurisdiction.

Therefore, it’s important to check whether the toilet facility actually falls under NHAI’s jurisdiction before submitting a report.

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The initiative is good, but road user complaints are also important

The issue of clean toilets is genuinely important on long highway journeys. Travelers need basic sanitation facilities during long-distance travel, and poorly maintained or locked toilets can create considerable inconvenience.

NHAI’s Rs. 1,000 FASTag Reward may motivate users to actively participate. If authorities take timely action based on complaints, it has the potential to improve the overall quality of highway facilities.

However, reactions to NHAI’s announcement on social media were not entirely positive. In the comments section of the post, many users also raised other issues related to highway infrastructure. Some users questioned whether travelers would also be rewarded or given action if they reported potholes, damaged roads, and dangerous blind spots.

One user demanded a similar accountability mechanism for reporting road potholes and cracked highways, while another questioned action against contractors.

Maintaining Public Facilities is Also a Citizen’s Responsibility

Maintaining highway infrastructure is the responsibility of authorities, but keeping public facilities clean is also the responsibility of road users. In many locations, public toilets are in poor condition not only due to maintenance issues, but also due to misuse and vandalism.

Therefore, this initiative of NHAI will work effectively only when the authorities take action on complaints and the travellers also make responsible use of the available facilities.

Overall, the Clean Toilet Picture Challenge with a Rs. 1,000 FASTag reward is a practical step. If you travel on a National Highway and find an NHAI-managed toilet facility genuinely unclean, reporting it through the Rajmargyatra app is no longer just a complaint but can also be a direct contribution towards improving highway sanitation.

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